A quick question to get to the heart of what’s going on

This was one of a few key questions I asked a group of CEOs and senior directors I worked with recently as we focused on communicating with influence. This question, as basic as it sounds, really helps people boil down what’s actually going on and separate it from the “stuff”. It’s one of the secrets of great communication – keeping things simple.

It took quite a bit of head-scratching (and a few laughs too) to translate some of the expressions below into a 5 year old’s language.

Confusion and unease – not to mention boredom – is often the main result of rambling on using a combination of too much detail AND corporate “gobbledeegook”. Listeners/readers tune out, switch off and often miss vital bits of information as it’s wrapped up in “blah” language – which actually confuses the person saying/writing it too!

We worked with the KISS principle – Keep It Simple and Straightforward. Leonardo de Vinci himself said “Simplicity is the ultimate sophistication” and it’s true. Anyone you think of as a great speaker or inspiring leader communicates in simple, clear, accessible language as much as possible. Translating the “blah” language when they can.

Encouraging clients to use clearer and more “down-to-earth” language, as part of their day-to-day emails/presentations/meeting messages is just as important. This is one of the questions I often ask to get clients to the nub of what’s going on. You build it up from there but it gets you to the core of the message. If you don’t have a 5 year old in your life to use as a reference, remember you were a 5-year old yourself!

We worked on the following expressions together and we came up with a variety of translations for a 5 year old to understand:

Key Performance Indicators (ways of being able to tell how you’re getting on)

Optimisation (making the best of things)

Strategic implementation (doing things we’ve said we will do in our plan)

Blue-sky thinking (having big, different ideas)

Once you’ve boiled the message down to this 5 year old sort of language you can then start building it up a bit BUT still keep the essence in there.

The group all agreed that the corporate “lingo” is necessary at times – legal language, corporate messages that are already being used – but to use the “if I were 5, what’s going on?” or “if I were 5, what are we talking about?” with your colleagues, team – even clients is a really powerful question. Trust me.

I asked this question to a recently-promoted Director when he was gradually going cross-eyed trying to explain the twists and turns in a story about his team. Along the lines of “the KPIs are all being missed because no-one’s interacting in a strategic way and we’re out of alignment because there’s unrest amongst the troops”. Crikey. “Excuse me, Uncle So&So, if I were 5 years old, what’s going on?” I actually said that.

After looking at me with a combination of shock and bemusement, he had to sit for a while to be able to boil this down. I said “I don’t understand KPIs, strategy, corporate stuff Uncle So&So ‘cos I’m only 5”.

Finally, after quite a lot of head-scratching, we knew what was going on. He told me “some naughty people are playing some nasty games ‘cos they think we’re going to take their toys away”.

Try this question.

Try it on yourself if no-one else and, I dare you,

Try it with your colleagues/team/clients

You’ll help yourself AND your colleagues to get to the core of what’s going on, and you can start to understand together from the same place. If you need any more encouragement, try some from Albert Einstein “Everything should be made as simple as possible, but not simpler”.