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Tweak 2 Letters and Change Everything

Planning 2014 for how and where you are now “Mind your Language” is a great piece of advice, truly mind it. Think about it.  Think about the effect it has on you and then on those around you as you use it.  As a self-confessed WordNerd it’s one of my passions that my...

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How Tuned-In Are You?

How to engage and be engaging (or not) We’ve all been there, haven’t we? Either listening to or reading about someone telling you all the things they want, need, think, do.  "Well, I went here and I said that and then I did this and then I said that. Well, I mean, who...

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Attract Attention With One Little Word

Help people sit up and listen to you – immediately Small, simple things make a big difference. We all know how easy it is to pontificate and chat away to people – in writing as well as face-to-face – and never mention their name?  Well, the minute – or let’s say, the...

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Do You Just Burst In Unannounced?

It ticks people off (polite version) “Hello, Hi, Hiya, Howzit, Howdee”– just a few of the many ways to greet people but they all come down to the same thing – a quick greeting, an easy opener. According to my trusty dictionary, a greeting is "a polite word or sign of...

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Do You Shoot From The Lip?

How to Zip-It (and give yourself breathing space) This is a tricky one for so many of us.  Wait.  Pause.  Think a bit.  Choose if you’re going to act; to respond.  To 'Zip it’ is such a useful little phrase and it’s easy to remember. It’s so easy to assume we have to...

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