Do You Put People On The Defensive?

‘Why’ can trip you up and what to say instead ‘Why’ is such a small and yet powerful word to notice, understand and be aware of as you use it.  Really, why? Well, it does two things very quickly, immediately in fact.  Two things you want to avoid. One, it...

How Tuned-In Are You?

How to engage and be engaging (or not) We’ve all been there, haven’t we? Either listening to or reading about someone telling you all the things they want, need, think, do.  “Well, I went here and I said that and then I did this and then I said that. Well, I...

Do You Shoot From The Lip?

How to Zip-It (and give yourself breathing space) This is a tricky one for so many of us.  Wait.  Pause.  Think a bit.  Choose if you’re going to act; to respond.  To ‘Zip it’ is such a useful little phrase and it’s easy to remember. It’s so easy to assume we...

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