Notice how people sit up and listen

Small, simple things make a big difference.  We all know it and it’s often these small, subtle distinctions we add – garnishes if you will – that change the course and outcome of our conversations and connections.

This is going to be so obvious to you – it probably is already from the title above – the power of using people’s names; the power of hearing your own name when it’s used; the way it immediately engages and connects you; how it even wakes you up!

It’s also powerful to know that the fastest way to disconnect from someone – intentionally or otherwise – is to confuse their name, mispronounce their name and keep forgetting their name.  It’s a real turn off.

We all know how easy it is to pontificate and chat away to people – in writing as well as face-to-face – and never mention their name?  Well, the minute – or let’s say, the second – you decide to start using everyone’s name more, then you’ll notice immediately how much more engaged people are with you; how you have their attention – sometimes despite them not wanting to give it to you.  It tells them, and you, that you’re thinking of them; it says that you actually know their name (so many people don’t take any notice of your name and it’s just that – your name, your identity).  When you use people’s names more it tells them that you’re engaging with them, that you’re directing your message to them and for them and not generally throwing it out there.

It’s a subtle, secret and easy ingredient to add in to your conversations; your emails; your meetings; your networking; your cocktail parties – everything.

Here’s how to use people’s names with intention and still be comfortable:

• If you’re running a meeting or have a group of people on the phone for example, sprinkle in people’s names – the effect is startling.  The message the person’s brain hears is ‘oh, it’s us, we’re on.  We’d better pay attention.’  It’s really powerful to know this.

• Sometimes, when we’re first introduced to someone, we forget; we’re mid-flow and then realise we’ve forgotten their name.   If you make it your new habit to immediately say back their name to them as you’re introduced ‘well, nice to meet you Jane’ or ‘Jane, it’s a pleasure meeting you’ two things happen.  Firstly, you tell Jane you heard her name and have remembered it; your greeting is more meaningful to her because her name is included in there.  Secondly, it helps you to ‘engage brain’ and remember her name.  You can start avoiding those ‘help, I’ve forgotten who I’m talking to’ moments, which are both excruciating and also a reflection of our lack of attention towards that person.  Oops.

• So, how do we start using someone’s name comfortably?  The word comfortably is important here.  It’s not about saying ‘Oh yes, Jane, I agree Jane – and Jane what do you think about that Jane?’  Of course it’s not.  The way I find most comfortable and a great way to start, is to use a person’s name when asking them a question or when asking for a response.  ‘So Jane, how long have you been working here?’ or ‘tell me a bit more about that, Jane, please.’

• When you greet people today, use their name.  ‘Hi there X’ and ‘Morning X, how’s it going?’  Notice yourself doing this and notice the response.  Often it will be one of surprise.  It really jolts the other person when they hear their name, especially when it’s unexpected.  It’s so easy to just say ‘Hi there’ or ‘Morning’ without using the person’s name.  Engage with them and grab their attention.  Use their name.

If you don’t believe me, take it from that master of human relations Dale Carnegie who, in his famous book ‘How to Win Friends and Influence People’ said, “If you want to win friends, make it a point to remember them.  If you remember my name, you pay me a subtle compliment; you indicate that I have made an impression on you.  Remember my name and you add to my feeling of importance.” Thank you for writing your timeless book Mr Carnegie, enough said.